Privacy Policy

This privacy notice describes the privacy policy associated with the Smith & Nephew Durolane web site. Except as set forth in this privacy notice, Smith & Nephew will not share personal information about you with anyone. By interacting with the Smith & Nephew web site, you agree to accept the practices described in this privacy notice.

1. Information Collected

A. Information You Give Us

Smith & Nephew receives and stores any information you choose to enter on the Smith & Nephew Durolane web site, or provide us in any other way, such as by telephone or by electronic mail. For example, when ordering Durolane via the Smith & Nephew Durolane web site we collect information about you. This information may include your name, address, e-mail address, and/or telephone number. Information such as your credit card number and billing address is only collected by our 3rd party credit card processor, Internet Secure Inc., and is not included in information sent to Smith & Nephew, or stored on Smith & Nephew's servers.

B. Automatic Information

Certain applications in the Smith & Nephew Durolane web site may invoke a standard feature found in web browser software called "cookies." "Cookies" are alpha-numeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser, track the progress of e-commerce transactions, and to allow you to move from one page to the next without having to re-enter personal order information. We do not use or share information transferred through cookies with third parties for marketing or other purposes. Although most Web browsers automatically accept cookies, you can change the configuration of your browser to prevent this from occurring. Of course, we recommend that you leave cookies "turned on" so that we can offer you more personalized service.

In addition to information we gather by the use of cookies, we also automatically receive and store certain other types of information whenever you interact with us. For example, our servers track the type of web browser you are using, and the page to which you link from the Smith & Nephew Durolane web site.

2. Use of Information Collected

A. Electronic Mail

Smith & Nephew may use your personal information to e-mail you regarding specific information relating to your Durolane purchase, or other product updates. All such e-mails sent to you by Smith & Nephew will offer you the option to be removed from our e-mail list.

B. Other Contacts

Smith & Nephew may also use your personal information to contact you by mail, by e-mail, or by telephone regarding current and future information about Durolane. If you wish to be removed from this contact list, you may do so by contacting Smith & Nephew directly.

C. Sharing With Third Parties

I. General

If we request demographic information, we will not share information about you as an individual with any other entity.

Smith & Nephew engages other companies and individuals to perform services on our behalf. Examples of these services include processing credit card payments, providing order fulfillment and customer services, sending postal mail and e-mail to you, and analyzing data. While these agents and service providers many have access to your personal information in connection with the performance of services for Smith & Nephew, they may not use such information for any purpose other than providing such services to Smith & Nephew.

IV. Protection of Smith & Nephew and Others

We release account and other personal information when we believe release is appropriate to comply with law, or protect the rights, property, or safety of Smith & Nephew, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

3. How Secure is Information About Me?

Smith & Nephew personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.

Smith & Nephew Inc. works to protect the security of your information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts information you input. If you make a credit card transaction via the Smith & Nephew Durolane web site, we will use your credit card information only to process your order and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our Web Server. We will retain order information for our records, but this information is never shared with third parties.

4. Links

Smith & Nephew is committed to protecting your privacy; however, this privacy notice applies only to the information collected via the Smith & Nephew Durolane web site. If you came to the Smith & Nephew Durolane web site from any other web site, or if you link to another site from the Smith & Nephew Durolane web site (you can see where you are by checking the URL in the location bar on your browser), please be sure that you review the privacy policy of that site, as it may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the site directly for more information. Smith & Nephew is not responsible for the privacy practices or the content of any such web sites.

5. Children

We do not knowingly collect personal information from any children under 16. If you are under 16, be sure to obtain your parent's or guardian's permission before you send any information about yourself to us or anyone else over the internet. We encourage parents to get involved with their children's online usage and to be aware of the activities in which they are participating.

6. How To Access And Update Your Personal Information

Upon your request, we will provide you with access to, and ability to correct, certain information about you, such as contact information, or transaction information. You can help Smith & Newphew Inc. maintain the accuracy of your personal information by notifying us when you change your address, phone number, or e-mail address. If at any time you wish to access or update your information or stop receiving communications from the company, please contact us by e-mail at diane.gandolfo@smithnephew.com or by postal mail at:

Diane Gandolfo
Privacy Officer
Smith & Nephew Inc.,
6685 Millcreek Drive, Unit 5.
Mississauga, ON L5N 5M5

Please include your old and new contact information so that we can make the appropriate corrections. If you have any comments or concerns about this privacy policy, please contact us at one of the addresses listed above.

7. Conditions of Use, Notices, and Revisions

If you choose to interact with the Smith & Nephew Durolane web site, your visit and any dispute over privacy is subject to this privacy notice. Our business changes constantly. Accordingly, this notice may change, and use of information that we gather now is subject to the privacy notice in effect at the time of use. You should check the Smith & Nephew web site periodically to see recent changes.

Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada at www.privcom.gc.ca

Smith & Nephew Inc.